Whether you are a business or an individual looking to repair your Windows computer, you can trust us to meet all your needs. Our aim is to provide outstanding service to troubleshoot and repair your computer.
Clean installation or reinstallation, migration to Windows 11 and transfer of your data.
Battery life collapsed, sudden shutdowns, a swelling battery: diagnosis then replacement.
A machine that will not power on, shuts down on its own or no longer charges. Often the cheapest part.
Wi-Fi connected but no internet, repeated drop-outs, disappointing speed despite fiber.
Dead keys or wrong characters: half the cases are settings, not faults.
Screen, keyboard, charging, overheating, disk: most faults come down to a single part.
Drivers, software and licenses, with the settings that stop you coming back to it.
The best backup is the one that happens without you, and whose restore has been tested.
Pop-up ads, fake alerts, spyware: thorough and lasting clean-up.
Noisy fan, hot underside, slowdowns after twenty minutes of use.
Deleted files, unreadable disk, drive not recognized: what to do right away.
Syncing is not backing up: confusing the two costs people data every month.
Installing and reinstalling Windows (7, 8.1, 10 and 11) is part of our everyday work: setting up a clean system, recovering your files, reinstalling your software and drivers, then fully configuring the machine so it starts afresh on a healthy footing.
We also deal with boot failures, blue screens, failed updates and the slowdowns of a cluttered system. Before any reinstall, we always try to back up your data first. Free diagnosis, then a clear quote: you decide with full knowledge of the facts.
The operating system is behind a good share of the faults described to us as hardware problems. A computer that takes three minutes to start, shows a blue screen or refuses an update does not necessarily have a physical problem: more often it is Windows that needs attention.
Windows 10 no longer receives security fixes. A machine left on it becomes progressively vulnerable, with nothing on screen to say so. We always check whether your hardware will take Windows 11: when it will, the migration is free and keeps your data. When it will not, there are alternatives, and we explain them rather than pushing you toward a replacement. See moving to Windows 11.
Repair is enough in most cases, and it is what we try first: it keeps your software, your settings and your habits.
A full reinstall becomes necessary when the system is too far gone - repeated infections, damaged system components, a machine grown unstable over the years. It takes longer, but the result is clean and lasting. Either way, your data is backed up first, and transferred afterwards.
The stakes shift. An office machine has to rejoin the network and find its shared folders, its printers and its business software again - a reinstall that misses one of those leaves the user stuck for another day.
So we handle the whole environment: access rights matching the person's role, business email, inclusion in the central backup, and identical configuration from one machine to the next when several arrive together. See workstation setup and IT asset management.
Work on Windows is a chance to check what otherwise never gets looked at: the health of the disk, how much memory is really available, whether the antivirus is active and up to date, and above all whether a backup exists. Those four points explain most of the faults we see coming back.
See also our pages on home IT support, moving to an SSD and automatic backup.
No. Your documents, photos and email are backed up before any work, then transferred to the refreshed system. Software does have to be reinstalled.
It depends on the processor and on whether a security chip is present. The check takes a few minutes and we always do it before proposing anything.
Allow half a day to a day depending on the volume of data and the number of programs to put back. Transferring the files is the longest part.
Usually not: the license is tied to the machine and reactivates automatically after a reinstall. We check before starting.
Can't find your question? It may be in our full FAQ.
Free diagnosis and fast service for your desktop or laptop.
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