Our opening hours

Why two sets of hours?

Phone and remote support stay open late in the evening and on Saturdays: that is often the only time you are in front of your computer. A technician answers, and many faults are fixed right away, remotely, without a workshop appointment.

The workshop and home visits follow daytime hours. It is not a shop: dropping off and collecting devices, like our visits to your home, are by appointment.

Upcoming public holidays and closures

We are closed on Sundays and public holidays. Here are the next dates when we would normally be open:

• Wednesday, November 11 (Armistice Day)
• Friday, December 25 (Christmas Day)
• Friday, January 1 (New Year's Day)
• Monday, March 29 (Easter Monday)
• Saturday, May 1 (Labour Day)
• Thursday, May 6 (Ascension Day)
• Saturday, May 8 (Victory in Europe Day)
• Monday, May 17 (Whit Monday)
• Wednesday, July 14 (Bastille Day)

Support response time

Requests sent from the customer area or by email have a response time counted in working hours, that is, on the phone and remote support hours above, public holidays excluded.

Outside our opening hours