Far from Lyon? Send us the machine

How it works

• Call us first. It is the one step you cannot skip: some faults are solved over the phone or remotely, and you would have shipped for nothing. We also tell you what to include in the parcel.
• Back up your data if the machine still starts. We do not guarantee data, here no more than in the workshop.
• Pack it properly. Double-wall box, ten centimetres of padding on every side, the device in a closed plastic bag. Most damage happens in transit, not in the workshop.
• Put a note in the parcel with your name, phone, return address and a description of the fault. An anonymous parcel costs us days.
• We call you on arrival, then after the diagnosis, with the price. Nothing is started without your agreement.

Who pays what

Shipping is at your expense, both ways. We do not send prepaid labels: you choose your carrier, its price and its insurance level, which keeps you in control if anything is damaged.

What if it cannot be repaired?

We tell you, and we explain why - a flooded motherboard, an unobtainable part, a repair costing more than the machine is worth. You then decide: we send it back if you wish, or we take care of recycling.

Either way, we tell you beforehand what it means. You will not discover an invoice for work that came to nothing.

What we do not take by parcel

Desktop monitors and bulky towers: shipping often costs more than the repair, and the risk of damage is real. For those, remote support solves many faults, or we help you find a repairer near you.