A computer problem but your Internet connection still works? We can help you online, wherever you are.
You have a computer problem but your Internet connection still works: we can provide online IT support using remote access software. This way you benefit from our services even outside our usual service area.
After a quick call, we guide you to download the software for remote access, then we work directly on your computer, before your eyes, with no travel required.
Request assistanceRemote support solves a large share of software problems without a visit: all you need is a working Internet connection. After a quick phone call, we guide you to start a secure remote session, then we work directly on your screen, with you watching.
Virus removal, updates, setting up software or email, configuring a printer, creating a backup: all of these can be done online, wherever you are, including outside our usual service area.
Payment is made before we take control.
If the problem is not solved, you are refunded in full within fifteen days, on the card used for payment.
Make my requestA great deal more than people imagine. As soon as the machine starts and reaches the internet, most software support can be handled with no visit:
We send you a link, you run a small program, and you read us a code shown on screen. Nothing to install permanently, nothing to configure.
Throughout the session, you see your screen and everything we do on it. You keep control of your mouse and can cut the connection at any moment. At the end, access is closed: a new code will be needed next time.
Remote support does not depend on geography: as long as your computer starts and your connection works, we can help anywhere in France, as well as in Belgium, Switzerland and Luxembourg. Paris, Marseille, Toulouse, Bordeaux, Lille, Nantes, Strasbourg, Nice, Rennes, Montpellier or a village of three hundred people: it is the same session, at the same price.
We only travel within the Rhône and the Lyon area. For the rest of the country, a remote session is the answer - and often the faster one, since there is no journey to wait for.
Fraudsters pose as Microsoft or as a technical service and ask for exactly the same thing: to install a remote-control tool. The difference comes down to one simple point - you call us, not the other way around. We will never contact you out of the blue to report a problem on your computer, and no serious vendor does. See the fake Microsoft call.
Very little: a computer that starts, a working internet connection, and a phone so we can stay on the line during the session. That last point matters most - talking gets us much further than exchanging messages.
Have your passwords to hand if the work involves email or an account: we do not know them, and you are the one who types them in.
Better said plainly, it will save you a pointless attempt. A machine that will not start, a hardware problem - a broken screen, charging failure, a dead disk - a network installation or a router to reconfigure all need someone on site.
We tell you from the first conversation, rather than charging for a session that cannot succeed. See home IT support.
It is the most efficient way of working day to day: no travel time, and a reply within the hour on most requests. See user support and small business maintenance.
Yes, for the duration of the session, and you see it too. Close personal documents beforehand if you prefer; you can cut the connection at any moment.
No. The program runs on demand and access closes at the end of the session. A new code will be needed next time.
Yes, since there is no travel time. It is also faster: most requests are handled the same day, often within the hour.
We tell you quickly and arrange a visit. Some faults, hardware ones in particular, cannot be handled any other way.
Can't find your question? It may be in our full FAQ.
Call us and we will guide you to start a remote support session within minutes.
Automatic assistant: it can make mistakes. Never share a password or a card number.
