For a household, a breakdown is an inconvenience. For you, work has stopped - and costs are running.
That is the whole difference, and it changes how we work. We look first for a solution that gets you working again: a replacement machine, a workaround, temporary access. The full repair comes afterwards, at a time that suits you.
Most software faults are handled by remote session, often within the hour and with no travel time. Anything involving hardware, the network or printers needs someone on site: see business IT support and emergency call-out.
We tell you which of the two applies from the first conversation, rather than charging for a visit that will get nowhere.
It is the time spent working out how your setup fits together, on every call. A supplier who rediscovers your network, your passwords and your business software at every visit charges for that time - and you pay it every time. That is the point of regular follow-up: your setup is learned once, and that knowledge then serves every incident.
A good share of the emergencies we handle were predictable. A disk that had been showing signs of weakness for weeks, a backup that had stopped without anyone noticing, an expired antivirus, a full server. None of that announces itself on screen: someone has to look.
That is what small business maintenance covers: checking disk health, verifying backups by real restore, security updates, obsolete accounts, available space.
Both exist, and we do not push contracts as a matter of course.
On demand suits a business with two or three workstations, simple usage and no critical business software. You call when you need us, you pay for what is done.
Under contract becomes worthwhile as soon as downtime is expensive, or there is a server, several workstations or customer data. You gain a predictable budget, a guaranteed response time and above all the preventive work, which does not exist on a call-out basis. See our maintenance contracts.
Many small organizations end up with one supplier for the website, one for the phones, one for the workstations, and nobody to join the dots - each pointing at the other when something does not work.
We cover the whole chain: workstations, servers, network, backup, email, and dealing with your business software vendors where needed. You call one number.
The phone is still fastest, and that is deliberate: a two-minute conversation often replaces three rounds of writing. For anything that can wait - a question, a quote, something to schedule - our support desk logs the request with a reference number and keeps a written record.
Tell us what is blocked and since when: those two pieces of information are what decide between an immediate remote session and a site visit.
Best said plainly. We do not provide night or weekend on-call cover, and we do not commit to restoring service within a few hours on equipment we did not supply. A business whose work tolerates no interruption at all needs a supplier built for that - we will tell you so rather than promise what we cannot deliver.
Our services for businesses, in Lyon and the Rhône.
Supply, commissioning, joiners and leavers, hardware renewal.
Cabling, patch cabinet, business Wi-Fi, guest network and remote access.
Backups tested by real restore, ransomware protection, audit.
Addresses on your own domain, Microsoft 365, file sharing, migration.
The uses that actually save time, and the data question first.
Predictable budget, guaranteed response time and preventive work included.
Your IT run end to end, with no internal department to build.
A first conversation with no obligation, in Lyon and the Rhône. We will also tell you what is not worth doing.
Automatic assistant: it can make mistakes. Never share a password or a card number.
