Fake virus alerts, fake “Microsoft” calls: how to recognize them, and what to do if it has already happened.
An unclosable message announces a virus and shows a number to call urgently. No legitimate software vendor works this way.
Microsoft, Apple and your internet provider never call you out of the blue to report an infection on your computer.
Countdown, threat of lockout, insistence that you stay on the line: haste is these scammers' main tool.
You are made to install remote control software to “repair” things. In reality it is to reach your files and your accounts.
Gift cards, immediate transfer, cryptocurrency: no serious technical service asks to be paid this way.
Several hundred euros for a “clean-up” or a multi-year “protection subscription”.
If it is happening right now, or if it has already happened.
It does not lead to Microsoft, but straight to the scammers.
Ctrl + Alt + Delete, then Task Manager, and close the browser. At worst, switch the machine off.
If it has already happened, disconnect from the internet immediately and call us.
If you gave out bank details or made a payment, stop the transaction without delay.
From another device, starting with your email and your bank accounts.
On cybermalveillance.gouv.fr, the official French support platform for victims.
Call us. We check your machine and clean up whatever needs it.
Automatic assistant: it can make mistakes. Never share a password or a card number.
