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SOS Informatique Computer repair in Lyon - Individuals and businesses

"Access denied" to my documents : what should I do ?

That message comes from a permissions system, not from a fault. What remains is to work out why your rights changed - and that is where the causes diverge.

Windows assigns every file to a specific user account, identified internally by a unique number. When that number no longer matches, access is denied even if the account name is identical. That explains most cases.

The situations that produce this message

  • A drive taken from another machine. The most frequent case : you connect the old drive from a broken computer and the personal folders are unreachable. The permissions point to an account that does not exist on this machine.
  • A Windows reinstall. Same user name, new internal number : your own old files are refused to you.
  • A protected system folder. Windows deliberately forbids writing in certain locations. That refusal is normal, and best not worked around.
  • A file in use. A document open elsewhere, or a sync in progress, blocks changes.

Taking ownership of a folder

For a personal folder you legitimately own, the operation means declaring yourself the owner and passing that right down to everything inside. It is done from the folder's properties, Security tab, Advanced button, by changing the owner and ticking the option to apply it to subfolders.

On a large folder the operation can take many minutes. Two precautions : do it from an administrator account, and confine it to the folder concerned - never apply this treatment to the root of the system drive, it destabilises Windows.

The read-only case

A read-only file is not the same as access denied. The box is unticked in the file's properties. If it keeps coming back, the file probably came from an attachment or a download, and Windows marks it as coming from an external source - an Unblock button then appears at the bottom of the properties window.

Beware of encryption

If the files were encrypted with the EFS file system or protected by BitLocker, no amount of permission work will make them readable : the certificate or the recovery key is required. And if the files have appeared renamed with an unfamiliar extension alongside a ransom message, this is not a permissions problem but ransomware - see removing a virus.

What to avoid

Do not change the permissions of system folders hoping to fix a general problem : it is a classic source of instability, and it opens up access that should stay closed. If the refusal concerns a system location, the cause lies elsewhere.

Getting help

Taking ownership of documents recovered from an old machine is among the jobs we do routinely, including remotely. We check along the way that nothing was lost in the transfer. See also data recovery.

Frequently asked questions

Why are my files refused when I am the administrator ?

Being an administrator entitles you to take ownership of a folder, but does not automatically give access to files belonging to another account. Ownership has to be taken explicitly.

Can taking ownership damage my files ?

No, it only changes access rights, not the contents. The only real risk is applying it too widely, to system folders.

My files are unreadable and have a strange extension, is that a permissions problem ?

No. That is the sign of ransomware encryption, and no amount of rights work will change it. Switch the machine off and have it examined.

Further reading

Would you rather we took care of it ? See our computer repair at home service, in Lyon and across the Rhone.

Documents that have become unreachable ?

We restore the rights and check that nothing has been lost.

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