Pay with confidence

Your card details never pass through our site

This is the key point, and it is simple: we never see your card number. When you pay, the details are entered on the servers of our provider, PayPal, which has handled payments since 1998 and is licensed as a credit institution in Europe, supervised by the Luxembourg authority. All we receive is confirmation that the payment went through, and the amount.

In practice: even if our site were hacked tomorrow, there would be no banking data to steal. There is none.

You do not need a PayPal account

Many people give up at the sight of the PayPal button, assuming they must create an account. They do not: card payment is offered directly, with no sign-up and no password to remember. PayPal is only the technical intermediary.

Your bank confirms it too

Every card payment goes through strong authentication, which you know as 3-D Secure: your bank asks you to confirm, through its app or with a code. It has been a European requirement since 2021, and it is your best protection: nobody can charge your card without also holding your phone.

The connection is encrypted end to end

The padlock in your browser is not decoration. Everything travelling between your computer and our site is encrypted (HTTPS), and our server now refuses any unencrypted connection: that is the HSTS setting, which stops your browser from even trying. If a site ever claims to be ours without the padlock, it is not.

You know exactly who you are paying

A scam hides; a real business can be checked. Our details are public and verifiable:

• SOS Informatique, sole trader business of Vincent Bessey, registered since April 1998.
• SIRET 418 496 774 00047, activity code 95.11Z. You can check it on annuaire-entreprises.data.gouv.fr.
• A real workshop, avenue du Point du Jour in Lyon 5, where equipment can be dropped off and collected by appointment.
• A phone that gets answered, Monday to Saturday, 7am to 10pm: +33 9 84 57 49 35.
• Professional liability insurance, as our trade status requires.

Bank transfer, if you prefer

For hardware orders from €200, for licences and for settling an invoice, bank transfer is accepted. Our details appear when you pay and are also emailed to you. The accounts are in the name of Vincent Bessey, sole trader operating under the name SOS Informatique: that is normal, and it is what appears on your invoice too.

What you get, and what protects you afterwards

• An invoice for every payment, emailed to you and available in your customer area.
• The price quoted before the job, which does not move. No meter running, no surprise at the end.
• Nothing is charged if the problem is not solved in remote support.
• Twelve months' guarantee on our work: the same fault coming back is handled at no charge.
• Fourteen days to change your mind on a hardware purchase, as French law provides. The withdrawal form is on the site.
• Statutory guarantees of conformity and against hidden defects apply as of right, on top of the manufacturer's warranty.

Your data stays yours

We collect the minimum needed to deliver and invoice. Nothing is sold on, nothing goes to advertisers. Audience measurement only starts if you agree to it, and you can change your mind at any time. You have the right to see, correct or have deleted whatever we hold: just write to us.

Accepted means of payment

Bank card, CB, Visa, Mastercard, American Express, PayPal account and bank transfer.