Our work is guaranteed for 12 months

What the warranty covers

We guarantee the outcome of our work for twelve months, starting the day we return your equipment. If the fault we handled comes back, you call us and we take it again - no call-out fee, no labor, no charge for a part if ours failed.

New parts we fit also carry their manufacturer's warranty, often longer than ours. Both apply, and you keep whichever is better.

What it does not cover

We would rather write this down than discover it together on the day. The warranty does not apply in five cases:

• A different fault, even on the same device. We replaced a drive and the screen fails six months later: those are two different things.
• Work done by someone else after us. If another person opened the machine in the meantime, we can no longer answer for what is inside.
• An impact, a liquid, a power surge or lack of maintenance. July's thunderstorm is not our doing.
• A new infection, or a malfunction caused by something installed after we left. We clean a machine, not the downloads that follow.
• Normal wear of components. A battery loses capacity every year, that is its nature.

Remote support: refunded if unresolved

Remote support is paid before the session. If the problem you called us about is not solved, you are refunded in full, to the card used for payment, within fifteen days. No paperwork, no argument.

This applies to remote support only. An on-site or workshop job starts with a diagnosis: we tell you where things stand, and you decide afterwards.

Your data is not guaranteed, and that matters

How to claim

Call or write. Give the date of the work or the invoice number - if you no longer have it, your name is enough, we will find it. We reopen the file with the technician who handled you, the one who already knows your machine.

And what about the law?

Our twelve-month warranty is a commercial warranty: we offer it, it adds to your rights, it does not replace them. You keep the statutory guarantee of conformity (articles L.217-3 and following of the French Consumer Code) and the hidden-defects guarantee (articles 1641 and following of the Civil Code), whatever happens.

Full details are in our terms and conditions, articles 3 and 5.