Freelance technicians wanted

What we offer

SOS Informatique has been fixing computers for households and businesses around Lyon since 1998, and remotely across France. Call volume now exceeds what our team absorbs at peak hours. So we are looking for freelance technicians to take remote control of our customers' machines.

• Regular work, not a place on a waiting list. We call you when we need you.
• Your customers stay yours. Here, a customer keeps the same technician from one time to the next: you follow the same people, you know their machines.
• You work from home, with our remote-control tool and our procedures. No travel.
• Paid per job, on invoice, on terms agreed in advance.
• We handle everything else: the customer relationship, booking, payment, any disputes. You handle the technical side.

The profile we are looking for

We do not ask for a particular diploma: experience and the way you talk to people matter more.

• Freelance status already in place, or being set up. Every job is properly invoiced.
• Solid Windows skills, and ideally good knowledge of macOS. Networking, email, backup, malware removal.
• Real patience as a teacher. Our customers are often people who know nothing about computers, and many are over 70.
• A reliable connection and a decent workstation, with two screens if possible.
• Availability during the day, even partial: a few fixed slots each week beat a vague promise.
• Professional liability insurance, to be provided before the first job.

How a job unfolds

1. We take the call, qualify the request and collect the flat fee.
2. We send you the details: the customer, the machine, the problem, the agreed time.
3. You take remote control, once the customer has agreed and while they watch.
4. You write a short report: what was done, what to keep an eye on.
5. If the problem is not solved, the customer is not charged - and you are still paid for your time.

What happens next if we are interested

A first phone call, then a half-hour remote interview, often around a real case. If we work together, we start with a few supervised jobs, so you pick up our habits. We reply to every application, including the ones we turn down.