Business IT support in Lyon

A broken computer in a household means a spoiled evening. The same computer in a practice, a shop or a workshop means revenue stopping and customers waiting. That difference governs the whole way we work with small and medium businesses and professional practices in Lyon and the Rhône.

The faults that stop a business

• The workstation that will not start, or has become too slow to keep up with the day.
• Business software that will not launch, cannot find its database or refuses an update - accounting practice, sales management, till, shared calendar.
• Email: blocked sending, a full mailbox, an account locked out, messages no longer reaching customers.
• The network: machines that can no longer see each other, a shared folder that has vanished, internet down, no Wi-Fi in part of the premises.
• The network printer or copier, silent from one day to the next after a power cut.
• The server or the NAS that has stopped responding, with every document behind it.
• An infection, and in the worst case ransomware encrypting the shared files.

How we go about it

We start with a simple question: what is stopping work right now? The answer is not always the most visible fault. A machine out of action when another one is free matters less than a silent till printer on a Saturday morning.

So the priority goes to getting work moving again, even if that means a temporary solution - moving a user to another machine, connecting a printer directly, restoring a fallback access. The full repair comes afterwards, at a time that suits you.

Many situations are handled straight away by remote session, which removes the travel time. When someone has to be on site, we come to your premises.

One-off work or ongoing follow-up

We work in two ways, and both are justified depending on the size of the organization.

On demand, when a fault occurs. It is the most common arrangement for small organizations of one to five machines, where the IT stays simple. You call, we come, you pay for the work.

As ongoing follow-up, for businesses whose work depends closely on their IT. The benefit is not only the rate: it is knowing the setup. A technician who already knows your server, your software and your habits diagnoses in ten minutes what would take an hour to discover. See our contact page to talk it over.

What we take care of

• Desktops and laptops, mainly on Windows.
• File servers, NAS units and network shares.
• The local network: cabling, patch cabinet, switches, business Wi-Fi.
• Business email and collaborative tools.
• Local and off-site backups.
• Printers, copiers and shared peripherals.
• Supply and installation of new or refurbished hardware.

La confidentialité

We reach machines holding your customers' data, accounting records, sometimes sensitive information. Our position is simple: we reach what the work requires, nothing more, and nothing leaves your premises without your explicit consent. If a workshop drop-off is necessary, you know what goes and what stays.

A business is not a household with more machines

That is what changes everything in how we work. In a household, you can take the time to do things properly. In a business, you first restore, then do things properly. A clean reinstall at 3pm on a busy day is a bad technical decision, even if it is the right repair. We take that into account, and we always propose the schedule rather than imposing it.

The area we cover

Lyon and its metropolitan area, plus the whole Rhône: Villeurbanne, Caluire-et-Cuire, Écully, Tassin-la-Demi-Lune, Bron, Vénissieux, Saint-Priest, Villefranche-sur-Saône and the towns of the Beaujolais. The full list is on our towns we cover page.