Wednesday, November 11 (Armistice Day): we are closed (phone, remote support and workshop). We reopen Thursday, November 12 at 8 am. You can book your slot online right now.
Book an appointmentWhat data we collect, why, and what you can do about it.
This site is published by SOS Informatique, Avenue du Point du Jour, 69005 Lyon, France. For any question about your personal data, write to info@zone-help.com or call +33 6 52 95 23 74.
When you fill in our form, we receive your name, email address, possibly your phone number, and the message you send us. We use this solely to reply to you and, where relevant, to arrange a call-out.
This data is neither sold nor passed on to third parties for commercial purposes. We keep it for as long as needed to handle your request, then for the legal retention period applicable to business relationships.
Our in-house audience measurement, hosted on our own server, records the pages displayed, the site or search engine the visit comes from, the type of device, browser and screen, the language, reading time, clicks on our phone numbers and links, and searches made on the site. Your IP address is never stored: it is only used, while the page is displayed, to locate the visit approximately (country, and for France region and town, using the DB-IP geolocation database, licensed CC BY 4.0) and to compute an anonymous fingerprint that changes every day. No cookie is set and nothing is passed to third parties. Detailed data is erased after 13 months; only totals are kept. The number of pages viewed remains publicly viewable on our dedicated page.
If you agree, we use Google Analytics to understand how our site is used: pages visited, where visitors come from, device type. This service places cookies on your device and sends data to Google.
This measurement starts only after your explicit consent. If you decline, no measurement cookie is placed and the site works normally. You can change your mind at any time via the link at the bottom of the page.
Every page offers a chat window: an automated assistant answering questions about our services. It places no cookies. Your message is sent to an artificial intelligence provider established in the European Union, which produces the answer. Exchanges are kept for three months on our own server, with an anonymised IP address, to improve the answers. If you leave a phone number or an email address, it is emailed to us so that we can call you back. Never send a password or card number through this chat.
In forms where you enter an address (orders, customer area), suggestions appear as you type. To provide them, the text typed in the address field is sent to the Géoplateforme of the French National Institute of Geographic and Forest Information (IGN), the public service that publishes the French National Address Base. Only this text is sent, without your name, email address or phone number; as with any website visit, your IP address is known to this service. No cookie is set. You can also ignore the suggestions and type your address freely.
If you open a referral link, we set a first-party cookie, zh_parrain, which only contains the code of the person who recommended you. It lets us recognize the referral when you contact us, so we can apply your welcome discount. It is not used for any tracking, is not read by any third party and expires after 90 days. Details in the referral program terms (in French).
Newsletter. If you subscribe, we keep your email address, your first name if given, the topics you chose and the dates of subscription, confirmation and unsubscription. The subscription only takes effect after you click in the confirmation email. Every newsletter contains a link to change your topics or unsubscribe in one click. An unsubscribed address is kept with that status so that we never write to you again by mistake; on request, we erase it for good. Your address is never sold, rented or shared.
Messages sent through our forms. Requests sent through the contact, remote support and callback forms reach us by email and are also kept in our management tool, so that we can follow up on your request. We delete them on request.
Under the General Data Protection Regulation, you have the right to access, rectify, erase, restrict and object to the processing of your personal data.
To exercise these rights, write to info@zone-help.com. We will reply within one month. If our answer does not satisfy you, you may refer the matter to the French data protection authority (cnil.fr).
This policy may change. The version published on this page prevails.
Write to us and we will reply.
Automatic assistant: it can make mistakes. Never share a password or a card number.
