Two principles guide our entire business approach: kindness and empathy.
Whatever the problem, we know that one solution does not fit everyone. We strive to listen and tailor a solution to meet each client's individual needs. While we understand that stress and anxiety come with technical problems, we know our clients count on us to guide them to the right solution.
Our mission is to make every repair process as comfortable and reassuring as possible for our customers, whatever the problem. For over 28 years, we have built genuine human relationships with our clients that go far beyond our technical work.
A single provider for all your IT. Workstations, network, backup, website: one team that knows your setup, rather than four suppliers passing the buck.
Established in Lyon and across the region since 1998, SOS Informatique offers a complete IT maintenance and support solution for individuals and small to medium-sized businesses.
SOS Informatique serves companies with little or no in-house IT resources. We take care of your entire IT network: server management, user support, emergency repairs, network security, remote maintenance, consulting, audits, PC & Mac repair...
Our technicians have significant experience managing SME computer networks. Our team is made up of network administrators and engineers with higher education qualifications.
Our technicians undergo continuous training, a priority for SOS Informatique: they are regularly trained on new market offerings so as to provide our clients with the best solution.
SOS Informatique has chosen to distribute Microsoft software solutions. We are HP, Lenovo and DELL resellers (PCs and servers) and distribute Netgear network hardware.
As part of our maintenance work, we service all types of hardware and software, whatever the brand or publisher. We offer business management and accounting solutions with our partner CEGID.
SOS Informatique maintains the IT of small and medium-sized businesses in sectors as varied as insurance, real estate, finance, architecture, entertainment, transport, retail, consulting, industry, accountancy and more.
Our clients have very different needs, to which SOS Informatique brings a personalized, tailored response: user support, hosted business applications, server administration, VPN and remote access, backup, network protection...
IT and Digital Professions - Policy no.: HSXIN320008302A.
We are here to advise you and diagnose the problem, with no commitment.
We call you back within 2 working hours, and remote support often starts right away.
One hour or four, you pay what was quoted. The time it takes is our problem, not yours.
Same fault comes back? We come out again, free of charge.
Automatic assistant: it can make mistakes. Never share a password or a card number.
